The question is, Can a blog be a useful tool to communicate with our customers concerning Technical Services issues?
Right now, more than ever, because of the recent implementation of the acquisitions module, there is a need for quick and efficient communication concerning the new software. I have a newsletter in the works, but an online communication tool may also be valuable.
But, I am not wholly convinced that a blog is the best method for this type of communication.
I feel that much of the useful communication in a blog is done through the comments sections, but these sections are much less accessible than the main blog entry. If someone has a valuable comment to make--one that would help everyone out--would the comment be read (or recognized as useful) if it is buried among 20 others?
I am looking forward to contrasting the blog experience with the wiki one. The wiki might be a better way to go.